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FAQ's
Payment
Do your prices include VAT?
Yes, all prices are exclusive of VAT. There are exemptions of VAT that apply to leaflets, books and other printed matter. Find out on the gov.uk website by clicking here:
Is it safe to use my credit card online?
We use industry standard 128-bit SSL encryption to protect your sensitive data. We do not store your credit card information on our servers, providing an additional layer of security.
Which credit cards or payment types are accepted?
We welcome all major credit cards including Visa, MasterCard, Maestro and American Express. We also offer to accept card payments over the phone.
When will my credit card be charged?
Your credit card will be charged upon placing your order.
Orders
What happens after I place an order?
Once you have submitted your order, we will review your order for completeness. If everything is correct, we will email you a black and white PDF proof of your artwork for your approval usually within two working days of receiving your order. Once approved your stationery will be printed. We aim to dispatch your personalised stationery order within seven to 10 days from your approval of the proof.
How do I place an order online?
We have made ordering online as simple as possible. Just follow these steps:
1. Select your product
2. Select the quantities required. You will then be presented with a series of steps to pick the quantity you would like to order, the print style, the card colour and ink colour etc.
3. Provide your personalisation details along with any special requirements in the ‘notes to production’ section.
4. Proceed to the checkout where you will enter your personal and payment information, review your order, and then submit your order.
Do you offer a discount for large quantity orders?
Our pricing model incorporates an economy of scale, the more you order of an item, the cheaper the unit cost of the item will be.
Will I see a proof of my order before printing?
Yes, what your approve/proof on screen is what you will get as your printed item. However, due to computer screen colour variations and age, colour replication will vary. But colour consistency is our key.
Can I see a printed proof before completing the order?
Yes and no! Generally, we will supply you with an on-screen proof with what you will get in print but if a hard copy proof is needed, we will supply one.
Who do I contact if my order is wrong or there are missing items?
Please get in touch with our dedicated customer service team by telephone on 01604 813003 and/or email sales@able-print.co.uk
Who do I contact if my order is damaged?
Do get in contact with our dedicated customer service team by telephone on 01604 813003 and/or email sales@able-print.co.uk
What is your lead/turnaround time?
Depending on the intricacy of a job, we normally print and dispatch a product within 3 working days. However, there are express options available depending on the urgency a job that needs to be actioned.
Refunds
What is your return policy?
If, for any reason, the product does not meet your expectations, please return it with proof of purchase within 30 days from receipt and we will arrange for an immediate exchange or refund. Of course, if an error is made by us or our supplier, we will promptly correct or replace the items at no cost to you, or you may choose to keep the order as is and receive a refund or credit note for a portion of the original price paid.
How do I update or change my order?
If you need to make any changes to your order after it has been submitted, please contact us as soon as possible.
Can I order by phone?
Yes. Please call us on 01604 813003 Monday to Friday, 9am to 5pm GMT.
Can I cancel my order?
If, for any reason, you need to cancel your order please let us know as soon as possible. If work on a job has not been started, then we will be able to offer a refund. If work has begun on your order, then you will be you will be responsible for the costs of all work completed up until the point of cancellation. Once a proof has been approved for printing and the job has been completed, we cannot refund any portion of your payment.
Are all prices listed in pounds sterling?
Yes, all prices are listed and charged in pounds sterling.
My Account
Do I have to register with Able Print to order online?
We do ask you to provide registration details at time of ordering as these are used to confirm orders and proofs and provide shipping and billing addresses. While you do not need to register as an ongoing user of Able Print, if you do register a user name and password, your details are securely kept with us to enable faster orders and subsequent purchases. Please note that we do not keep credit card details from our online registration and purchase process.
How do I register?
Our registration page appears once you have selected one or more products and are proceeding to the checkout pages.
I have forgotten my password. What do I do?
Please select “Forgot Password” from the menu where you will be able to reset your password. For any account questions, do not hesitate to contact us.
How do I update my mailing address or email?
Please select the person icon at the top right of your screen, login to your account and use the menu there.
What is the difference between my shipping and billing addresses?
The billing address is the registered address that your credit card company sends your monthly statements to while the shipping address is the actual location our products are delivered to.
Customer Service
When can I reach someone regarding my order?
You can ring us on 01604 813003 Monday-Friday 9am-5pm GMT. Out of hours please leave a message on our answering machine and we will get back to you once we reopen.
What is your email address?
Our email address is: sales@able-print.co.uk Please use this to contact us about your order.
What is your mailing address?
Able Print, 5 Mallard Close, Earls Barton , Northamptonshire , NN6 0LS.
Can you mail printed items on my behalf?
Indeed we can. We have a dedicated post-room team that can pack and dispatch via Royal Mail or courier services.
Do you have in-house designers for bespoke artwork creation?
Yes, we have a team of designers who are happy to work with your ideas to create the perfect item of your wish.
What is your Bespoke Design Service?
Our design team will work with you to create whatever you wish and provide advice on paper, ink colour, printing method, finishing types and personal touches such as a specially themed design or print finish.
How do I provide feedback on my shopping experience?
We thrive on our customers feedback. Please go get in contact by telephone, email or you can leave feedback on our Facebook, Instagram or Twitter pages.
